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Enhancing Resource Management: Milano Ristorazione's Data-Driven Transformation
While they expertly deliver innovation and quality to their customers, Callaway Golf’s previous planning and reporting tool wasn’t making the cut. To evolve their enterprise, the sports giant decided to replace their outdated planning software with SAP Analytics Cloud for planning.
Together with Avvale, Callaway Golf successfully implemented SAP Analytics Cloud across their global enterprise in just 6 months. Now, Callaway Golf has a single, consolidated planning solution that has enabled streamlined expense and asset plans so they can focus on what they do best– revolutionizing the sporting world with cutting edge equipment.
In the bustling streets of Milan lies Milano Ristorazione, a public company that manages catering services for schools, hospitals, and other institutions in the city. Founded in 1984, it aims to provide nutritious meals while promoting sustainability and local sourcing. With a focus on quality and community well-being, it plays a crucial role in ensuring access to healthy food for Milan's residents.
The Challenge
Milano Ristorazione is responsible for the supply chain related to the procurement and management of meals for canteens across Milan. This involves various complex business aspects:
- Supply of raw materials, meal preparation, and logistics
- Menu management for calorie intake and intolerances
- Monitoring of costs related to the supply chain (personnel, kitchens, contracts)
- Tracking of registrations for the canteen service
- IT Infrastructure
Given the considerable amount of data generated daily by these processes, Milano Ristorazione faced significant challenges in managing resources effectively. To maintain and improve the quality of their canteen service, they needed a robust data analytics solution to reduce resource wastage and optimize operations.
The Approach
Avvale stepped in to provide a comprehensive data analytics solution tailored to Milano Ristorazione’s needs. By adopting the Qlik platform, we enabled Milano Ristorazione to analyze and monitor the data generated by their business processes. Our approach included:
- Development of tailored dashboards, KPIs, and flow controls leveraging data from back-end systems such as SAP and AWS.
- Centralized reporting structure to facilitate tool adoption across the company, ensuring all employees had access to a common interface for data comprehension and decision-making.
- Implementation of specific monitoring capabilities, including:
- Comparing data related to canteen registrations with payments received to highlight potential inefficiencies.
- Monitoring cash flow and treasury to identify growth areas or differences between fiscal periods.
- Analyzing logistics data to identify discrepancies between trips and the number of meals, allowing for immediate corrective actions.
- Correlating management costs of distribution points with meals provided to gain insights into individual distribution points.
The Challenge
Before integrating SAP Analytics Cloud, Callaway Golf's planning landscape centered around SAP's legacy planning solution, Business Planning and Simulation (BPS). While BPS met Callaway Golf's planning needs for many years, the enterprise began to experience limitations with their old solution:
- Disconnected plans across the board: As Callaway Golf expanded and acquired new brands, planning processes greatly differed across the enterprise with some business units using Excel spreadsheets and others using legacy solutions for planning.
- Outdated planning functionalities: The existing legacy planning solution lacked many modern functionalities. Among them, salary calculations and asset depreciation automation needed improvement. As a result, it became difficult to create detailed and accurate forecasts across the globe.
- Significant IT support: The legacy solution required continuous management from IT to maintain runtime. IT had to carve out a full day every week to manually maintain the solution.
- No single source of truth: Various departments and brands used different data sources, which led to data silos across the organization, making it difficult to gain a clear picture of the enterprise's planned expenses.
- Rigid user interface: Legacy forecasting system was difficult to navigate and lacked working functions and calculations across the board, such as planning on depreciation and existing assets, adding vendors or members on the fly, and breaking down their cost center expense planning forecasts.
The Approach
With Avvale experts on their side, Callaway Golf laid out the following goals for their new planning landscape with SAP Analytics Cloud:
- Crowdsource and consolidate plans across the enterprise to gain a global overview of their planned expenses and expand the input capabilities to each responsible owner.
- Leverage elevated planning functionalities to create faster and more accurate forecast cost center expense and asset reports. The ability to customize calculations enhances and automates the reporting metrics.
- Harness the power of self-service analytics to alleviate IT from the burden of simple maintenance and data entry requests, so they can focus on high-ROI tasks.
- Maximize user-driven admin capabilities to control the management of calculations and forms.
- Create new KPls driven by the business needs.
When SEM-BPS was the center of Callaway Golf's planning landscape, flexibility was a huge factor that was missing. SAP Analytics Cloud contains powerful scenario planning capabilities that help organizations quickly uncover actionable insights to make data-driven decisions. For Callaway Golf, SAP Analytics Cloud's modern planning functionalities provided users with the ability to:
- Add members on the fly
- Plan on existing as well as planned assets and automatically calculate the depreciation of values
- Test "what-if" scenarios for deeper analysis by creating private versions of plans
- Customize the solution based on their current business process
- Perform driver-based calculations
- Empower users to execute end-to-end planning scenarios, without the help of IT
The Impact
The implementation of Avvale's data analytics solution brought transformative results for Milano Ristorazione. By reducing resource wastage, Milano Ristorazione achieved significant cost savings, allowing them to allocate more resources towards enhancing meal quality and sustainability initiatives. Operational efficiency saw a notable improvement as real-time monitoring and analysis of key performance indicators enabled swift and informed decision-making. This not only improved service quality but also enhanced transparency throughout the supply chain.
By partnering with Avvale, Milano Ristorazione now has the tools and insights necessary to continue its mission of providing nutritious, sustainable meals to Milan's residents while optimizing its operations and resources.
