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Caliente: Intelligent Automation Powering Finance at Full Speed

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Caliente.mx is Mexico’s leading online wagering and gaming platform, operating in a fast-paced, highly regulated environment where speed and control must coexist. As the company expanded across business units and countries, finance operations became a critical enabler of growth. To keep pace, Caliente partnered with Avvale to reimagine its Accounts Payable function moving from manual, fragmented processes to an intelligent, scalable and future-ready model.

The Challenge

As Caliente grew at full speed across businesses and borders, its finance operations began to feel the strain.

Invoice volumes increased, formats diversified, and approvals slowed as teams relied heavily on manual activities and complex cross-department coordination. Each new business unit and regulatory requirement added layers of validation, increasing the risk of errors and delays.

These obstacles made it time consuming for teams like marketing and procurement to engage effectively, while finance struggled to maintain consistent controls. Caliente needed a system that could automate repetitive activities, improve visibility, and facilitate internal cooperation to support ongoing expansion.  

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The Approach

Avvale supported Caliente automating invoice processing while strengthening collaboration, visibility, and control across teams.

Avvale’s Intelligent AP Solution was implemented leveraging AI, machine learning, and intelligent workflows to automatically capture and validate invoice data, allowing only true exceptions to be forwarded for review. Smart routing rules ensured discrepancies reached the right teams quickly, minimizing delays and keeping approvals on track. The implementation followed clean-core principles and leveraged pre-built accelerators and deployment toolkits, enabling a rapid rollout aligned with Caliente’s operational priorities. Finance and operations teams were onboarded through intuitive dashboards, KPIs, and real-time visibility tools, ensuring adoption and long-term value to business.

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The Impact

Caliente’s AP complexity transformed into a measurable business impact: what was once operational complexity now delivers tangible business value.
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Now at Caliente, the invoices can be posted end-to-end without human intervention, allowing AP teams to move away from manual data entry and focus only on handling exceptions.

The solution delivers consistent compliance across countries and currencies, with taxes being handled accurately and reliably. Finance teams reports a much lighter workload and a smoother end-to-end process, with clear improvements in accuracy, control, and ease of use compared to the previous system.

The modern cloud-based architecture supports multiple attachments and multi-level approvals by cost center, vendor, and company code, ensuring scalability and readiness for future ERP upgrades. As a result, Caliente built strong governance, improved collaboration, and a modern Accounts Payable foundation to support ongoing business growth.  

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