Avvale | Case Study | Aeroviaggi develops Collaborative Systems through SAP S/4HANA

Founded in 1973 by Antonio Mangia, Aeroviaggi is one of Italy's leading hotel chains that operates 4-star hotels and resorts located in the top seaside destinations in Sicily and Sardinia. Since July 2021, the Aeroviaggi Spa Group has operated under its global brand, MANGIA'S Resorts & Clubs.

Aeroviaggi has long embraced a vision of sustainable tourism and has undertaken initiatives and concrete actions in favor of the environment. Energy saving, local gastronomy, and respect for the territory are the drivers behind all the group's accommodations.

The Challenge

With its evolution from a small tour operator to a significant player in the hospitality industry, Aeroviaggi felt the need to update its management system to align it with the requirements of the new corporate structure.
With 13 facilities comprising resorts and clubs on the two largest islands in the Mediterranean, over one million guests per year, and more than 1550 employees during peak season, there was a large volume of data being managed with a limited ERP management system that couldn’t support the company's evolution.

The Approach

After a software and partner selection, Aeroviaggi, guided by HIP - Hotel Investment Partner, chose Avvale as a strategic partner to accompany them in implementing their new ERP system: SAP S/4HANA Private Cloud.
The ERP, suitable for managing all core business processes, was implemented following a Greenfield approach, which involved a complete redesign of processes based on SAP's Best Practices.

A harmonized model was thus created to cover different lines of business, such as Tour Operator, Hospitality, and Build IT, with a greater focus on the following business processes: Procure to Pay, Order to Cash, Finance, and Controlling.
By leveraging SAP's Best Practices, AEROVIAGGI was able to benefit from shorter implementation times and achieve value more rapidly.

The Impact

With the implementation of SAP S/4HANA, Aeroviaggi has established a strong foundation for the digital transformation of the entire company. They now have a unified platform that supports all major financial and operational processes.
Thanks to the integration with Opera, the software used for reservation management, revenue information is immediately visible in the ERP system.
Operational and financial management data is now easily accessible at both individual property and aggregated levels, providing real-time insights.
Significant benefits have also been achieved regarding sustainability and energy savings by migrating from a physical architecture to the cloud.

Implementing a reliable, certified, and structured ERP allows Aeroviaggi to create collaborative systems along its value chain, integrating all lines of business and stakeholders within its ecosystem. In addition to the beneficial impact and improvement on its internal structure and processes, as well as the extended network of suppliers, this initiative has contributed to a significant enhancement of service towards its customers who use their services. The continuous accessibility of information and real-time analysis of relevant data enables the streamlining of pricing, availability, and discounts, bringing their offerings closer to the actual needs of the customers and the market.