From Monitoring to Continuous Improvement: The Value of a Certified SAP Partner

Today, more than ever, IT departments face an increasing level of demand, driven by the need to achieve greater resilience in SAP systems in operation, while at the same time seeking:

• Lower administrative costs and operational expenses.
• Focus and prioritize on   key internal projects for the business, many of which respond to the demands of the organization's digital transformation.

Increasing IT productivity, improving operational stability, keeping up with new technological possibilities and reducing costs has never been more challenging than in today's uncertain business and social context.

So, what can help us in this challenge?  

To have appropriate supervision and Level 1 support for SAP systems in line with business needs.

Monitoring SAP systems is essential to ensure the efficiency and continuity of business processes. However, it is a task that can require a large investment of technical and human resources, especially if you do not have the specialized knowledge and access to the latest innovations in this area.

For this reason, many companies have chosen to delegate this responsibility to specialized third parties. In recent years, SAP system monitoring has evolved significantly, and many organizations have not been able to adapt in time. As a result, they continue to operate with metrics and parameterizations that provide limited information, making it difficult to detect and resolve incidents in increasingly complex and interconnected environments.

This gap has widened with the emergence of new technologies and tools such as SAP Focused Run, which have transformed monitoring into a more efficient, agile and affordable process, although not all companies have access to these advanced solutions.

With the increasing complexity of SAP systems, vigorous monitoring has become essential, often resulting in significant time and cost savings.

For example, in critical business processes within supply chains that operate 24/7 and handle many parameters and variables, monitoring provides the peace of mind needed to focus on system evolution rather than incident management.

In these cases, having a partner that specializes in SAP, whose Level 1 support is made up of both SAP and infrastructure technicians, reinforces that peace of mind. These partners can provide more detailed and specific monitoring of systems, helping to optimize performance and prevent unexpected problems.

That’s why many companies are currently looking for a Level 1 SAP partner with experience in monitoring complex systems. A partner that enables them to make the most of their business processes and truly focus on what matters: business growth.

What makes a specialized SAP partner stand out? 

• Advanced knowledge, extensive experience and certifications in SAP environments.
• Proficiency in SAP certified tools such as Solution Manager and Focused Run.
• A qualified Level 1 service that goes beyond a simple operator and provides a proactive and efficient approach to system monitoring.
• 24/7 monitoring with full coverage and specialized technical staff.
• Proven experience in advanced monitoring, automation, process optimization and effective incident resolution. 

What are the benefits of this type of service? 

• Change of OPEX model versus CAPEX: in a current economic context marked by highly fluctuating demand, migrating towards flexible, scalable and resilient solutions represents a key strategic decision.
• Permanent access to a highly qualified and constantly updated technical team.
• Availability of a robust, state-of-the-art monitoring system in service mode.
• 24/7 uninterrupted service.
• Allows systems teams to focus on strategic tasks and technological evolution, rather than routine tasks.

In Conclusion 

Monitoring SAP systems has become increasingly complex with evolving technologies, which has significantly increased the pressure on IT teams. Traditional methods are no longer sufficient to effectively manage these environments, leaving many companies without the ability to operate with the efficiency that the market demands.

In this scenario, having a partner specialized in SAP, with Level 1 services and experience in monitoring complex systems, becomes a key value. These partners allow companies to focus on growing their business with the peace of mind of having their technological “guardian angel”.

Why choose Avvale as a specialized SAP partner?

We are a global consulting firm with more than 20 years of experience in SAP solutions and other technologies. Our trajectory has allowed us to consolidate a solid and reliable base, from which we provide an effective response to the needs of high-level companies anywhere in the world.

Our organizational talent is the engine that drives our success, standing out for its constant search for continuous improvement and excellence. We combine reliable technological solutions with a constant exploration of innovations that adapt to the changing needs of our clients. Our professionals manage monitoring and alerting tools with precision, contributing not only their technical expertise, but also a proactive attitude oriented to generate value.

As a strategic partner, Avvale ensures operational peace of mind by taking ownership of its clients’ challenges and committing fully to their success and vision.