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EasyRUNNER

Take full advantage of SAP S/4HANA® and RISE with SAP

 
Cloud and SAP S/4HANA are key pillars of Digital Transformation: moving to the Cloud with SAP S/4HANA provides organizations the intelligent technologies they need to be competitive in the new digital economy today.
 
EasyRUNNER is our packaged proposition for SAP S/4HANA Application Management, that perfectly complements RISE with SAP offering to increase the value of your system.
In addition, to bring continuous improvement through innovations, we can drive the grow phase by helping identify and implement new projects leveraging the strategic Business Networks and Intelligent Technologies enabled by RISE with SAP.

 

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EasyRUNNER is a SAP Qualified Partner-Packaged Solution.

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Application Management with EasyRUNNER

Let's go through our innovative packaged proposition that allows companies to focus on their business evolution, leaving system support and optimization to the Avvale experts.

EasyRUNNER

With EasyRUNNER, we provide full governance of your SAP S/4HANA solution and the help required to evolve and innovate with it.
We manage the day-by-day activities according to ITIL guidelines and defined Service Level Agreements, as we’ve been doing for several local and international clients for years.


What's in the package

  • Service Request Fulfillment, Incident Management, Problem Management, Service Management & Reporting
  • Named Service Manager with you, every step of the way
  • Named Functional / Technical Leads as the key operations contact persons
  • Transition and start-up phase of the service
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Add-ons

EasyRUNNER can be complemented with tailored services for your specific needs and the provision of additional training and testing services.


Tailored services

  • Extend baseline service hours up to 24/7
  • Extend Service Desk with customer’s local language
  • Availability on-call up to 24/7
  • Additional service packages to include other components or areas 
  • Advanced Security Services
  • Upgrade services (except technical upgrade)

Training services

  • Provide detailed plan for sessions execution
  • Training courses configuration according to the customer’s specificity

Testing services

  • Provide detailed plan for test management execution
  • Perform tests based on defined test cases and report issues and defects
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Maximize the value of SAP S/4HANA with EasyRUNNER

👉 Request more details now!

EasyRUNNER available packages:

 

  ESSENTIAL STANDARD ADVANCED ENTERPRISE
Functional Areas Essential Standard Advance  Enterprise
Service Window (local time) 10x5 Mon-Fri 10x5 Mon-Fri 12x5 Mon-Fri 12x5 Mon-Fri 
Service Review Monthly Monthly Weekly  Weekly
# of Service requests/month included 20 50  100  200
# of Incidents-Problems/month included 5  15  30  50
Change Management - workdays/month included 2  5  15  40
Availability On call (24x5) - for Critical/High issues -  -  Yes Yes 
SLAs on Response Time and Resolution Time Essential Standard Advanced  Enterprise
Event Management: Monitor functional event types in SAP applications On Request On Request On Request  Included
Core Technical Operations & Job Scheduling 12x5 Mon-Fri 12x5 Mon-Fri + On-call rotation 12x5 Mon-Fri + On-call rotation   12x5 Mon-Fri + On-call rotation

 

Request the brochure for a detailed description of Functional Areas and SLAs for each size.

The transition and start-up phase of the service is always included. User Management and Role assignment are managed as Service Request. Advanced Security Services are available via Additional Services. Upgrade services (except technical upgrade) are available via Additional Services. Service Delivery Location is remote.

Request the brochure with reference prices ➞

Why Avvale?

 

AMS Distinctive Expertise

Global Center of Expertise (CoE – 24/7 Support) with local presence in North and South America, Europe and Middle East, delivering high-quality Managed Services, in 4 languages across the globe (English, Spanish, Portuguese, Italian).

Experienced full-stack Application Management Team including Business Process Experts, Functional consultants, Integration and development specialists, SAP Technology administrators and Service Managers.

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Experience on the field

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100+

Active clients

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> 80k

Requests/year

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> 160k

Hours of enhancements/year

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> 40k

Business Users (ERP)

Start now!

👉 Fill in the form below to request more details

Move to the Cloud in a single step! 

If you're still in the process of migrating to SAP S/4HANA, we can support you with EasyRISER, our packaged proposition to move to the Cloud and convert to SAP S/4HANA in a single step

Discover EasyRISER