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Tapping into Gen AI to Automate Claims Management

Net Insurance, an insurance company within the Poste Vita Group, supports families, SMEs, and the retail market for over 20 years with innovative protection solutions.

Claims management: one of the most complex processes to scale in the insurance industry

In the insurance world, claims management remains one of the most difficult operations to scale: high volumes, heterogeneous documentation, and manual checks slow down operations and increase complexity.

To address this challenge, Net Insurance partnered with Avvale on a transformation journey, introducing a cloud-based solution on Microsoft Azure powered by generative AI, capable of automating the key phases of the claims management process.

 

 

The Result?

Today, the company handles 30/40% more claims with the same resources, while improving both quality and operational control.

Watch the full video where we walk through the project, the co-design approach, and the impact achieved.

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